Can suppliers process cancellations, exchanges, and returns directly?

New permissions for order cancellations, exchanges, and returns are now available for supplier accounts.

• You can grant permissions so that each supplier can manage order-related CS (customer support) for their own products.
• Authorized suppliers can view detailed order information, including order amount and payment details and handle cancellations, exchanges, and returns.
• Disabling the permission will revert the supplier view back to its previous state.
• The “View order amount” permission is automatically enabled for CS tasks.

How to apply permissions

• You can configure this in SettingsAdminsSupplier accounts.
• To handle CS for ordered products, when you select the “Cancellations, Exchanges, and Returns Permission”, the “View order amount permission” is automatically enabled along with it.

Number of supplier accounts