When is inventory restored after an exchange?

The timing of inventory restoration for an exchange item depends on whether the item has been shipped.
However, if the item is exchanged for the same product, inventory remains unchanged.

• If the item has not been shipped, inventory is restored at the time of exchange processing.
  (Note: If the deduction condition is based on payment, the order in "Awaiting payment" status is excluded.)
   
• If the item has already been shipped, inventory is restored once the item is marked as "Item collected."

Can the customer cancel an exchange request from the storefront?

• Once this setting is enabled, the customer can go to My Shopping> Order Historyon the storefront, and click the Cancel Exchangebutton under the Cancellations/Returns/Exchangessection.

Store credit is not granted for exchanged items.

• When processing an exchange, you must enter the expected product-based points and customer level-based points separately under the exchange product section.
• If the expected points have not been entered and thus not rewarded, they must be granted manually.

Can points be used during an exchange?

• Go to Orders > All Orders, search for the order, and click the order number to access the Order Details page.
  
  
• On the Order Details page, click the “Exchange Item” button, then click “Select Exchange I tem” to proceed.
  
  
• During the exchange request, you can check the "Point Refund Used" in the Refund Method section. You can also adjust the amount of points held or previously used under the Payment A mount section.
  
  
• If point usage has been applied, please confirm after the exchange request is completed that the points are properly reflected in the order details.