Can I edit the customer information?

You can edit the customer information from the Order Details page.

Editing customer information

1. Click the order number from the order list to open the Order Details popup.
2. Click the Customer Information tab at the top to scroll to that section.
3. Click Edit Customer Information to open the popup.
4. Edit the customer information and click Update Customer Information..
5. The customer information will be updated.

How can I change the shipping address upon a customer’s request?

You can change the recipient’s shipping address from the Order Details page.

How to change the shipping address

1. Click the order number to go to the Order Details page.
2. Go to the Recipient Information tab.
3. Click Edit Recipient Information next to the recipient name.
4. Enter the updated shipping address and click Update Recipient Information..

I updated the customer information, but the old shipping address still appears in the order.

When the first order is placed, the shipping address is pulled from the customer information .
For future orders, the system defaults to the most recently used shipping address .

To apply the updated address, the customer must select Same as customer profile at checkout.