How do I undo a cancellation, return, or exchange?

What happens when I undo?

The order status is restored to its state before the cancellation, return, or exchange was processed.

Can I undo an order that has already had its credit card payment canceled?
Yes, you can still undo cancellations, returns, or exchanges even if the credit card payment has already been canceled.

However, the credit card payment cancellation will not be automatically undone, so please ensure to undo the credit card payment cancellation with PG before proceeding.

When would I undo?

Here are some common cases:

• If you accidentally canceled the other customer’s order
• If you entered the wrong refund amount
• If the customer reverses his/her order cancellation

Undoing a cancellation

1. Move to Orders > Order support > Cancellations
2. Click the “Details” button for the order you want to undo to open the “Cancellation details” pop-up.
3. Click the “Undo cancellation” button.
4. Fill in the undo cancellation information and click “Complete undone.”
5. The cancellation is undone.

Undoing an exchange

1. Move to Orders > Order support > Exchanges
2. Click the “Details” button for the order you want to undo to open the “Exchange details” pop-up.
3. Click the “Undo exchange” button.
4. Fill in the undo exchange information and click “Complete Undone.”
5. The exchange is undone.

Undoing a return

1. Move to Orders > Order support > Returns
2. Click the “Details” button for the order you want to undo to open the “Return details” pop-up.
3. Click the “Undo return” button.
4. Fill in the undo return information and click “Complete undone.”
5. The return is undone.