I want to view the number of new signups and account deletions for a specific period.

I want to search for customers based on specific criteria.

If you want to search for customers using specific criteria, follow the steps below.

1. Go to CustomersManage customersCustomer information.
2. Select your desired conditions and search.

You can use the method above to search by various criteria such as email, name, and sign-up channel.

I want to directly edit a customer's information.

You can directly change various customer information such as name, mobile number, and address through the CRM screen.

1. Go to CustomersManage customersCustomer information and search by email.
2. Click the customer’s name to open the CRM screen.
3. Click Customer details on the left, modify the desired information, then click Save.

Can I bulk change unsubscribed customers to “Subscribed” for email marketing?

You cannot arbitrarily change the email subscription status to Opted in without the customer’s explicit consent.

Changing the subscription status without the subscriber's consent can lead to legal issues, so we do not provide a bulk change feature.

Please note that we recommend conducting a customer information update event to encourage voluntary changes, rather than arbitrarily changing newsletter subscription settings.

I want to view a specific customer's membership level change history.

If you need to check a specific customer's membership level change history, you can do so within the CRM screen.

1. Go to CustomersManage customersCustomer information and search by email.
2. Click the name of the customer whose history you want to view to open the CRM screen.
3. Click Customer details on the left.

4. Scroll down to Membership level change log and click View details.

   Changed by admin: This indicates a history of manual level changes made by a store administrator.

   View: This indicates a history of changes made through automated membership level settings; you can click the button to view detailed information.