How do I deduct points granted to customers?

You can deduct points granted to a customer from the customer's Customer Details screen.

How to deduct points

1. Go to Customers>Customer lookup>View customer information, search for the customer, and click the customer's name in the list to open the profile window.
2. In the Points/Coupons>Add history section, select Deduct under the adjustment type, enter the deduction amount, and click Add to deduct the points.

Can I deduct more points than the customer’s available balance when deducting customer points?

Points can be manually deducted by the operator after searching for the customer in Customers>Customer lookup>View customer information.

Points can only be deducted within the Available point balance held by the customer; it is not possible to deduct an amount exceeding the customer's available points.