Cafe24 does not mediate or automate cancellations/refunds. You must manually handle all cancellations and refunds directly on AliExpress and update your store's order status accordingly.
Please follow the manual procedures below based on the situation:
1. Customer Requests Cancellation/Return
- The operator must log in to AliExpress, find the relevant order in the My Orders menu, and apply for cancellation (before shipping) or a refund/return (after shipping).
- Note: For returns after shipping, approval depends on the seller's policy, and return shipping costs may be borne by the operator or the customer.
2. AliExpress Order Failure or Supplier Cancellation
- Even if an order is cancelled by the supplier (due to stock shortages, delivery issues) or fails to be created, your store's order status does not update automatically.
- Action: You must inform the customer of the issue, then manually cancel the order in Cafe24 and process the refund.