Once the account connection is complete, the entire process from order creation to tracking is fully automated. However, cancellations and customer support must be managed manually.
1. Automated Process Flow Once a customer completes an order in your store, the system handles the rest:
- Order Creation: An identical order is automatically created on AliExpress.
- Automatic Payment: The product cost is paid immediately via the connected AliExpress account and PayPal.
- Shipping: The AliExpress seller ships the product directly to the customer.
- Tracking Sync: Tracking numbers are automatically updated in your store, and the order status is synchronized in real-time.
2. Manual Management Required Not everything is automated. The store operator is responsible for the following:
- Cancellations/Refunds: You must log in to AliExpress to request cancellations or refunds manually upon customer request.
- Customer Support (CS): You must directly handle inquiries regarding shipping delays, product details, or claims, communicating with the AliExpress seller if necessary.
- Out of Stock: If an item is out of stock on AliExpress, you must contact the customer to suggest an alternative or process a cancellation/refund.