A. To terminate the service, please submit a termination request through the helpdesk.
※ Important: All major communications, from the initial request to final account closure, will be sent via email. Please be sure to regularly check the email address you registered with.
Detailed Termination Procedure
Step 1: Submitting and Completing the Termination Form
After you express your intent to terminate the service through the helpdesk, our staff will review your request and send you a termination form via email.
The process will move to the next step once you complete and return the form.
Step 2: Service Enters 'Temporary Suspension' and Feature Limitation
Upon final confirmation of your form, the service will be placed in a 'Temporary Suspension' state.
- Unavailable: New orders, new member sign-ups,
- Available: Access to the admin page, processing of existing orders, viewing existing customer information
- Reversing the Termination Request: Even in this state, if you wish to resume the service, you can re-apply for the service at any time through the G2G Admin.
Step 3: Verification of Termination Conditions
To ensure an orderly termination, our staff will verify that the following three conditions are met.
- Disconnection of the integrated PG (Payment Gateway) service
- Completion of all existing orders (including shipping, exchanges, refunds, etc.)
- Final settlement of all service-related payments
Step 4: Final Termination and Data Backup
Once all conditions are met, the final termination process will begin.
Caution - Data Backup Information
You must personally back up all necessary store data (such as customer information, order history, etc.) before your store is permanently deleted. Please be aware that after the store and your ID are permanently deleted, no data can be recovered.