First, check that you have both a Cafe24 store and a NEXT ENGINE account, and that you've agreed to the required permissions for the Cafe24 PRO Connector. If you operate multiple stores, also check that each one is connected to its own separate NEXT ENGINE store.
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Basic checklist
Check these first when the integration isn't working.
- Check that you have both a Cafe24 store and a NEXT ENGINE account.
- Check that you've agreed to the access permissions for the Cafe24 PRO Connector.
When orders aren't being collected
Here's a common cause when orders don't come through.
If multiple stores are connected to the same NEXT ENGINE store, order numbers can overlap and some orders may not be collected. Check that each store has its own separate NEXT ENGINE store.