Search for customers in your store.
You can filter them by various conditions, manage blocklist status, delete customer accounts, export data as CSV, or update customer levels.
Searching customers
You can look up customer information using the search feature.
-
Go to
.
-
Select filters and click Search.
-
If no filters are selected, all customers will be listed.
- Click a name or ID in the list to open the Customer Relationship Management (CRM) popup.
Blocklisted customers
Caution
Make sure you have a valid reason—based on your store’s terms, policies, or applicable laws—before adding a customer to the blocklist.
Blocking customers without proper justification may lead to disputes, and Cafe24 is not liable for any resulting issues.
You can apply blocklist settings to both customer accounts and guest accounts with a history of problematic orders.
Adding customers to blocklist
-
Go to
.
-
Search for and select the customer you want to block, then click
Add to blocklist.
- In the Add to blocklist popup, set the status to Yes, select which actions to restrict, and click Save.
Removing customers from blocklist
- Select the blocklisted customer and click Add to blocklist again.
- In the Add to blocklist popup, set the status to No and click Save.
Deleting customers
You can delete customers from the store admin.
-
Go to
.
-
Search for and select the customer you want to delete, then click the
Delete account button.
- Once a customer is deleted, their ID cannot be recovered or reused.
Exporting customer data as CSV
You can export your customer data as CSV.
-
Go to
and click Export as CSV at the top of the customer list.
-
In the popup window, choose a template and click
Create CSV.
- Once the file is generated, click Download to save it.
Changing customer levels
-
Go to
.
-
Search for and select the customers whose level you want to change, then scroll
down to the Additional settings section.
- Select the new customer level and click Change.