Managing and configuring customer inquiries

Set search criteria to look up submitted inquiries.
You can reply to posts and move them to a different board.

Managing customer inquiries

Board > Customer inquiries Go to this page.

• Product/Order code
  Click the text to open a product detail or order detail popup.
• Author (ID)
  For registered members, clicking the author information opens a member detail popup.
• Status
  For posts not yet handled, click the "Reply" button to respond to the customer's post.
• Move post
  Select the posts to move, choose the destination board, and click the "Move" button.

Reply popup

Board > Customer inquiries > Status Click the "Reply" button.

• Replying to inquiries
  When you set the status to Complete and save, an email will be sent to the customer.
• Changing the inquiry status
  When you set the status to Complete and save, an email will be sent to the customer.
• Attaching images for response
  Attached images are delivered as links at the bottom of the reply email.
  Only image files (JPG, JPEG, GIF, PNG) can be uploaded, with a total size of up to 10 MB.

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