Manage cancellations requested by customers or initiated by the admin.
You can view the status of each cancellation and take the necessary actions to complete the process.
When do I need to cancel orders?
You will need to cancel orders in the following situations:
- When the customer requests to cancel the order before shipment.
* If the item has already been shipped, it must be handled as a return.
- When the product cannot be delivered due to reasons like being out of stock, product defect, or shipping to restricted regions.
Accepting cancellation requests
Customers can cancel their orders before the shipment begins.
- Through My page on the store
- Customers can submit cancellation requests directly through your store.
Completing an order cancellation
To change the status from Cancellation in progress to Canceled, a refund must be processed.
For orders that do not require a refund (e.g. orders totaling KRW 0 or paid with points only), the system will automatically process the refund.
Undoing cancellations
In some cases, customers change their mind and want to undo their cancellation request even if the order is already marked as Cancellation in progress or Canceled.
You can either complete the cancellation and ask the customer to place a new order, or simply undo the cancellation through the admin panel in the following steps:
- Go to Orders>Order support>Cancellations.
- Search for the order you want to undo and click Details.
- In the Details on cancellation popup, click Undo cancellation.
- Select the reason and click Undo.