What is a pre-payment cancellation?
A pre-payment cancellation refers to an order that is canceled before the customer completes payment, such as when selecting bank transfer as the payment method. Since the payment hasn’t been made, the order can be canceled easily without going through a refund process.
When can I process a pre-payment cancellation?
- When a customer wants to cancel an unpaid order, such as one using bank transfer or virtual account.
- When the admin wants to clean up orders that remain unpaid after the deposit deadline has passed.
How to process a pre-payment cancellation
1. Customer-initiated cancellation
- Customers can request cancellation by going to My page>Order history and clicking the Cancel before payment button.
- This option is only available while the order is in a pre-payment status, such as Awaiting payment.
2. Admin-initiated cancellation
- Go to Orders>Awaiting payment to search and cancel unpaid orders.
- You can select multiple orders and cancel them in bulk.
Before you proceed
- Pre-payment cancellations only apply to orders that have not been paid for.
- No refund process is required. Once the unpaid order is canceled, the order status is immediately updated to Cancelled.
- Orders that remain unpaid after the deposit deadline can also be manually canceled by the admin.
- You can view orders canceled before payment in the Canceled before payment tab.
Notes
- If payment has already been completed, you must follow the standard cancellation or return process.
- Pre-payment cancellation is the simplest type of cancellation, as it does not involve a refund.