When do I need to return orders?

You will need to process returns whenever customers decide to cancel their purchase when the order is already out for delivery or delivered. Here are a few examples:

• Customer changes their mind after delivery. 
  (e.g., “The product does not match my expectation. I don’t want it anymore.”)
• Customers return their order because the product is defective or poor in quality. 
  (e.g., “The product quality is poor. I don’t want it anymore.”)

Accepting return requests

Customers can request a return after the item has been shipped.

• Through My page on the store
  - Customers can directly submit return requests from your store.

Completing returns

To move from Return in progress to Returned, a refund may be required.
If no refund is needed, the return will be completed automatically.

When there is no price difference

1. Ask the customer to return the delivered product.
2. Once the product is received, go to Orders>Order support>Returns and click Mark as picked up for the order.
3. The return will be automatically marked as Returned.

When a refund is required

1. Ask the customer to return the delivered product.
2. Once the product is received, go to Orders>Order support>Returns and click Mark as picked up for the order.
3. Issue a refund for the price difference to the customer.

Undoing returns

Sometimes, even when the return is already in progress or completed, a customer may decide to undo it.
In such cases, you can undo the return through the admin panel.

1. Go to Orders>Order support>Returns.
2. Search for the order, then click Details.
3. In the Details on return popup, click Undo return.
4. Select a reason and click Undo.