Automated emails are automatically sent to customers, store operators, and suppliers when key events (sign-up, orders, shipping, etc.) occur in the store.
There is no separate management screen or settings menu; all emails are sent automatically based on the default settings.
Sending information
Emails are sent using the store name registered in this menu and the no-reply@cafe24shop.com email address.
Recipients
Customers
Customers who purchase products or sign up for the store receive information such as sign-up confirmation, order confirmation, and shipping notifications.
Emails are sent to the member name and email address entered at sign-up. Since these are service notification emails, all members receive them regardless of their newsletter subscription status.
Store operators
Store operators receive information necessary for store management, such as new sign-ups and new orders.
Emails are sent to the 'notification email' registered in this menu.
Suppliers
Suppliers receive supply-related information such as purchase order details.
Emails are sent to the primary contact email registered in this menu.
Email types
The following automated emails are sent.
Member-related
- New signup
- Signup cancellation
- ID/Password information
- Account approval request for new accounts
- Individual emails
Order-related
- Confirmation on new orders
- Out for delivery (Full shipment)
- Delivered
- Accepted cancellations/exchanges/returns
- Refunded orders
- Payment password for guest accounts
- Purchase order for suppliers
Email structure
Each auto notification email includes the following four elements.
-
Subject: The email subject line that briefly describes
the purpose of the email. It includes variables such as the store name
and member information.
-
Body title: The title displayed at the top of the email
body.
-
Body: The main content of the email, including detailed
information and instructions.
- Footer: Information displayed at the bottom of the email, including the store name, customer service contact, and copyright information.
Email variables
These are the key variables used in email templates.
Store information
- {MALL_NAME}: Store name
- {MALL_EMAIL}: Store representative email
- {MALL_DOMAIN}: Store domain address
Member information
- {MEMBER_ID}: Member ID (email)
- {MEMBER_NAME}: Member name
- {MEMBER_EMAIL}: Member email address
- {MEMBER_PASS}: Temporary password
Order information
- {ORDER_ID}: Order number
- {ORDER_DATE}: Order date
- {ORDER_NAME}: Orderer name (guest)
Payment information
- {PAYMENT_NAME}: Payment method name
- {PAYMENT_DESC}: Payment information
- {BANK_NAME}: Bank name
- {BANK_ACCOUNT}: Account number
- {BANK_DEPOSITOR}: Account holder
- {INAMOUNT}: Deposit amount
- {INAMOUNT_NAME}: Depositor name
- {COMPLETE_DATE}: Payment completion date
Shipping information
- {DELIVERY_NAME}: Recipient name
- {DELIVERY_ADDR}: Shipping address
- {DELIVERY_PHONE}: Phone number
- {DELIVERY_MOBILE}: Mobile number
- {DELIVERY_MSG}: Shipping message
- {SHIPPING_DESC}: Shipping instructions
- {AUTO_CANCEL_DESC}: Auto-cancel information for unpaid orders
Supplier information
- {SUPPLIER_NAME}: Supplier name
Others
- {WORK}: Work type (cancellation/exchange/return)
- {NEW_PASSWORD}: New password
- {CONTENT}: Individual email body content