When do I need to process a refund?

If a customer cancels, exchanges, or returns a product and there’s a price difference, you’ll need to issue a refund.

Accepting refund requests

Once a cancellation, exchange, or return is completed, the corresponding refund request is generated automatically.

Completing refunds

To change the refund status from Awaiting refund to Refunded, the refund must be processed.
If no refund is needed, the status will be updated automatically.

1. Go to Orders>Order support>Refunds and search for the order to be refunded.
2. Click Mark as Refunded under the Refund column to open the refund processing popup.
3. Enter the refund details and click Refund to finalize the process.
4. For PG payments, you must cancel the PG approval from the Order details popup to fully cancel the customer’s payment.

Undoing refunds

If the refund status is already Refunded but you need to revert it, you can revert the status back to Awaiting refund through the admin panel.

1. Go to Orders>Order support>Refunds and search for the order to be reverted.
2. Click Details under the Refund column to open the refund details popup.
3. Click Mark as Awaiting refund to change the status back to Awaiting refund.