Emails are automatically sent to customers, store operators, and suppliers based on order activities such as orders, payments, shipping, and cancellations/exchanges/returns.
Order-related emails include 'Confirmation on new orders', 'Out for delivery (Full shipment)', 'Delivered', 'Accepted cancellations/exchanges/returns', 'Refunded orders', 'Purchase order for suppliers', and 'Payment password for guest accounts'.
Confirmation on new orders
Sent immediately when a customer completes a payment on the store.
Customer
| Category | Content |
|---|---|
| Subject | [{MALL_NAME}] {MEMBER_ID}, here's your order details. |
| Body title | Order Summary |
| Body | Dear {MEMBER_NAME}({MEMBER_ID}), Here are the details of your order that was placed on {ORDER_DATE} at {MALL_NAME}. You have paid via {PAYMENT_DESC}. {SHIPPING_DESC} |
| Footer | This email was sent from {MALL_NAME} Customer Support: {MALL_EMAIL} Copyright(c) {MALL_NAME} all rights reserved. {MALL_DOMAIN} |
Admin
| Category | Content |
|---|---|
| Subject | [{MALL_NAME}] This is the order details for {MEMBER_NAME}. |
| Body title | New order |
| Body | Hi {MALL_NAME}, Refer below for the order details. |
| Footer | This email was sent from {MALL_NAME} Customer Support: {MALL_EMAIL} Copyright(c) {MALL_NAME} all rights reserved. {MALL_DOMAIN} |
Out for delivery (Full shipment)
Sent immediately when the shipping status is updated in the 'Orders > Shipments' menu. This email is only sent when all items in the order are shipped.
Customer
| Category | Content |
|---|---|
| Subject | [{MALL_NAME}] {MEMBER_ID}, your shipment is out for delivery. |
| Body title | Order Shipped |
| Body | Dear {MEMBER_NAME}({MEMBER_ID}), Your order has been shipped. Here is a short summary of your order. - Bill to: {MEMBER_ID}({MEMBER_NAME}) - Order No.: {ORDER_ID} - Order Date: {ORDER_DATE} ◎ Items shipped - Product Name - Quantity - Order Status - Shipping Information - Shipping Fee · You can click on the tracking number to view the delivery status of your order. ◎ Shipping Information - Recipient: {DELIVERY_NAME} - Address: {DELIVERY_ADDR} - Phone: {DELIVERY_PHONE} - Mobile: {DELIVERY_MOBILE} We are committed to your complete and total satisfaction. Delivery time frames may vary depending on location. Please note that deliveries may be delayed during holidays. For any inquiries, please contact our customer service center. Thank you again for shopping at {MALL_NAME}. |
| Footer | This email was sent from {MALL_NAME} Customer Support: {MALL_EMAIL} Copyright(c) {MALL_NAME} all rights reserved. {MALL_DOMAIN} |
Admin
| Category | Content |
|---|---|
| Subject | [{MALL_NAME}] A shipment for {MEMBER_ID}({MEMBER_NAME}) is out for delivery. |
| Body title | Order shipped |
| Body | Hi {MALL_NAME}, Thank you. |
| Footer | This email was sent from {MALL_NAME} Customer Support: {MALL_EMAIL} Copyright(c) {MALL_NAME} all rights reserved. {MALL_DOMAIN} |
Supplier
| Category | Content |
|---|---|
| Subject | [{SUPPLIER_NAME}] A shipment for [{MEMBER_NAME}] is out for delivery. |
| Body title | Order shipped |
| Body | Hi {SUPPLIER_NAME}, Thank you. |
| Footer | This email was sent from {MALL_NAME} Customer Support: {MALL_EMAIL} Copyright(c) {MALL_NAME} all rights reserved. {MALL_DOMAIN} |
Delivered
Sent immediately when the delivery is marked as completed in the 'Orders > Shipments' menu.
Customer
| Category | Content |
|---|---|
| Subject | [{MALL_NAME}] {MEMBER_ID}, your order has been delivered. |
| Body title | Delivery Completed |
| Body | Dear {MEMBER_NAME}({MEMBER_ID}), Please let us know if you have received your order as expected. |
| Footer | This email was sent from {MALL_NAME} Customer Support: {MALL_EMAIL} Copyright(c) {MALL_NAME} all rights reserved. {MALL_DOMAIN} |
Admin
| Category | Content |
|---|---|
| Subject | [{MALL_NAME}] A shipment for {MEMBER_ID}({MEMBER_NAME}) has been delivered. |
| Body title | Order delivered |
| Body | Hi {MALL_NAME}, Thank you. |
| Footer | This email was sent from {MALL_NAME} Customer Support: {MALL_EMAIL} Copyright(c) {MALL_NAME} all rights reserved. {MALL_DOMAIN} |
Supplier
| Category | Content |
|---|---|
| Subject | [{SUPPLIER_NAME}] Notification on delivered order |
| Body title | Order delivered |
| Body | Hi {SUPPLIER_NAME}, The following customer's order has been delivered. - Customer: {MEMBER_ID}({MEMBER_NAME}) - Order number: {ORDER_ID} - Order Date: {ORDER_DATE} ◎ Shipping Information - Recipient: {DELIVERY_NAME} - Address: {DELIVERY_ADDR} - Phone: {DELIVERY_PHONE} - Mobile: {DELIVERY_MOBILE} ◎ Order summary - Product Name - Quantity - Unit Price - Total Please feel free to contact us for any inquiries. Thank you. |
| Footer | This email was sent from {MALL_NAME} Customer Support: {MALL_EMAIL} Copyright(c) {MALL_NAME} all rights reserved. {MALL_DOMAIN} |
Accepted cancellations/exchanges/returns
Sent immediately when a customer's cancellation/exchange/return request is processed in the 'Orders > Order support' menu.
Customer
| Category | Content |
|---|---|
| Subject | [{MALL_NAME}] {MEMBER_ID}, your {WORK} has been accepted. |
| Body title | Cancel / Exchange / Return request is completed. |
| Body | Hello, thanks for visiting {MALL_NAME}. {MEMBER_NAME}({MEMBER_ID}) your request is completed and the results are shown as below. |
| Footer | This email was sent from {MALL_NAME} Customer Support: {MALL_EMAIL} Copyright(c) {MALL_NAME} all rights reserved. {MALL_DOMAIN} |
Admin
| Category | Content |
|---|---|
| Subject | [{MALL_NAME}] The {WORK} for {MEMBER_ID}({MEMBER_NAME}) has been accepted. |
| Body title | Request processed |
| Body | Hi {MALL_NAME}, Refer below for the summary of the {WORK} process. Thank you. |
| Footer | This email was sent from {MALL_NAME} Customer Support: {MALL_EMAIL} Copyright(c) {MALL_NAME} all rights reserved. {MALL_DOMAIN} |
Supplier
| Category | Content |
|---|---|
| Subject | [{SUPPLIER_NAME}] The {WORK} for [{MEMBER_NAME}] has been accepted. |
| Body title | Request processed |
| Body | Hi {SUPPLIER_NAME}, Here are details on the following customer's request. - Customer: {MEMBER_ID}({MEMBER_NAME}) - Order number: {ORDER_ID} - Order date: {ORDER_DATE} ◎ Products subject to the {WORK} request - Product Name - Quantity - Unit Price - Total Please feel free to contact us for any inquiries. Thank you. |
| Footer | This email was sent from {MALL_NAME} Customer Support: {MALL_EMAIL} Copyright(c) {MALL_NAME} all rights reserved. {MALL_DOMAIN} |
Refunded orders
Sent immediately when a refund is processed in the 'Orders > Order support' menu.
Customer
| Category | Content |
|---|---|
| Subject | [{MALL_NAME}] {MEMBER_ID}, your refund request has been completed. |
| Body title | Refund Completed |
| Body | Hi {MEMBER_NAME}({MEMBER_ID}), This is to confirm that your refund has been fully processed. - Bill to: {MEMBER_ID}({MEMBER_NAME}) - Order No.: {ORDER_ID} - Order Date: {ORDER_DATE} We are committed to your complete and total satisfaction. If you have any questions, please do not hesitate to contact our customer service center. Thank you for shopping at {MALL_NAME}. |
| Footer | This email was sent from {MALL_NAME} Customer Support: {MALL_EMAIL} Copyright(c) {MALL_NAME} all rights reserved. {MALL_DOMAIN} |
Admin
| Category | Content |
|---|---|
| Subject | [{MALL_NAME}] The refund request from {MEMBER_ID}({MEMBER_NAME}) has been completed. |
| Body title | Refund processed |
| Body | Hi {MALL_NAME}, The refund that {MEMBER_NAME}({MEMBER_ID}) had requested has been processed. - Customer: {MEMBER_NAME} - Order number: {ORDER_ID} - Order date: {ORDER_DATE} ◎ Refund Information - Cash refund - Refund in reward points Thank you. |
| Footer | This email was sent from {MALL_NAME} Customer Support: {MALL_EMAIL} Copyright(c) {MALL_NAME} all rights reserved. {MALL_DOMAIN} |
Purchase order for suppliers
Regardless of the payment method, when a customer completes a payment on the store, order information is automatically sent to the supplier assigned to the product.
Supplier
| Category | Content |
|---|---|
| Subject | [{SUPPLIER_NAME}] [{MALL_NAME}] issued a purchase order. |
| Body title | Purchase order |
| Body | Hi {SUPPLIER_NAME}, Thank you. |
| Footer | This email was sent from {MALL_NAME} Customer Support: {MALL_EMAIL} Copyright(c) {MALL_NAME} all rights reserved. {MALL_DOMAIN} |
Payment password for guest accounts
Sent when you click the email icon in the password field under orderer information on the guest order detail screen. The email includes a newly generated password.
Customer
| Category | Content |
|---|---|
| Subject | [{MALL_NAME}] Here's your guest payment password. |
| Body title | This is a guide to non-member payment. |
| Body | Hello, This is {MALL_NAME}. {ORDER_NAME} Here is your guest order password. |
| Footer | This email was sent from {MALL_NAME} Customer Support: {MALL_EMAIL} Copyright(c) {MALL_NAME} all rights reserved. {MALL_DOMAIN} |