Skip to main content

Order-related

Emails are automatically sent to customers, store operators, and suppliers based on order activities such as orders, payments, shipping, and cancellations/exchanges/returns.
Order-related emails include 'Confirmation on new orders', 'Out for delivery (Full shipment)', 'Delivered', 'Accepted cancellations/exchanges/returns', 'Refunded orders', 'Purchase order for suppliers', and 'Payment password for guest accounts'. 

Confirmation on new orders

Sent immediately when a customer completes a payment on the store.

 

Customer

CategoryContent
Subject[{MALL_NAME}] {MEMBER_ID}, here's your order details.
Body titleOrder Summary
Body

Dear {MEMBER_NAME}({MEMBER_ID}),
Thank you for shopping with us. 

Here are the details of your order that was placed on {ORDER_DATE} at {MALL_NAME}. 

You have paid via {PAYMENT_DESC}.
- Bill to: {MEMBER_ID}({MEMBER_NAME}
- Order No.: {ORDER_ID}
- Order Date: {ORDER_DATE}

◎ Product Details
- Product Name
- Quantity
- Unit Price
- Total
- Order total

◎ Billing Information
- Order Total
- Payment Method
- Coupon discount
- Reward Points to be issued
- Store Credit Usage

See our bank details below for payment by bank transfer. Please remember that the bank transfer has to be made under the same name as the person placing the order.
{BANK_NAME} : {BANK_ACCOUNT} [Account Holder: {BANK_DEPOSITOR}]
Orders are shipped once the bank transfer is confirmed.
 

{SHIPPING_DESC}
{AUTO_CANCEL_DESC}

◎ Shipping Information
- Recipient: {DELIVERY_NAME}
- Address: {DELIVERY_ADDR}
- Phone: {DELIVERY_PHONE}
- Mobile: {DELIVERY_MOBILE}
- Shipping Comment: {DELIVERY_MSG}

Please contact our customer service team to deal with any problems with your order.
Thank you again for shopping with us.

FooterThis email was sent from {MALL_NAME}
Customer Support: {MALL_EMAIL}
Copyright(c) {MALL_NAME} all rights reserved.
{MALL_DOMAIN}

 

 

Admin

CategoryContent
Subject[{MALL_NAME}] This is the order details for {MEMBER_NAME}.
Body titleNew order
Body

Hi {MALL_NAME},
{MEMBER_NAME}({MEMBER_ID}) has placed a new order on your store ({MALL_NAME}). This order was placed on {ORDER_DATE} and paid by {PAYMENT_DESC}. 

Refer below for the order details.
- Customer: {MEMBER_NAME}
- Order number: {ORDER_ID}
- Order date: {ORDER_DATE}

◎ Order Items
- Product Name
- Quantity
- Unit Price
- Total
- Order total

◎ Payment Information
- Order Total
- Payment Method
- Coupon discount
- Reward Points to be issued
- Store Credit Usage

If the customer is paying by {PAYMENT_NAME}, s/he will transfer the above amount to the following bank account.
{BANK_NAME} : {BANK_ACCOUNT} [Account holder: {BANK_DEPOSITOR}]
Please check the bank account's balance and begin the shipping process once you have received the payment.

◎ Shipping Information
- Recipient: {DELIVERY_NAME}
- Address: {DELIVERY_ADDR}
- Phone: {DELIVERY_PHONE}
- Mobile: {DELIVERY_MOBILE}
- Delivery instructions: {DELIVERY_MSG}

· Customer information can be found in the [Customers] menu of the admin page.
Thank you.

FooterThis email was sent from {MALL_NAME}
Customer Support: {MALL_EMAIL}
Copyright(c) {MALL_NAME} all rights reserved.
{MALL_DOMAIN}

 

 

Out for delivery (Full shipment)

Sent immediately when the shipping status is updated in the 'Orders > Shipments' menu. This email is only sent when all items in the order are shipped.

 

Customer

CategoryContent
Subject[{MALL_NAME}] {MEMBER_ID}, your shipment is out for delivery.
Body titleOrder Shipped
BodyDear {MEMBER_NAME}({MEMBER_ID}),

Your order has been shipped. Here is a short summary of your order.
- Bill to: {MEMBER_ID}({MEMBER_NAME})
- Order No.: {ORDER_ID}
- Order Date: {ORDER_DATE}

◎ Items shipped
- Product Name
- Quantity
- Order Status
- Shipping Information
- Shipping Fee

· You can click on the tracking number to view the delivery status of your order.

◎ Shipping Information
- Recipient: {DELIVERY_NAME}
- Address: {DELIVERY_ADDR}
- Phone: {DELIVERY_PHONE}
- Mobile: {DELIVERY_MOBILE}

We are committed to your complete and total satisfaction. Delivery time frames may vary depending on location. Please note that deliveries may be delayed during holidays.
For any inquiries, please contact our customer service center.
Thank you again for shopping at {MALL_NAME}.
FooterThis email was sent from {MALL_NAME}
Customer Support: {MALL_EMAIL}
Copyright(c) {MALL_NAME} all rights reserved.
{MALL_DOMAIN}

 

 

Admin

CategoryContent
Subject[{MALL_NAME}] A shipment for {MEMBER_ID}({MEMBER_NAME}) is out for delivery.
Body titleOrder shipped
Body

Hi {MALL_NAME},
{MEMBER_NAME}({MEMBER_ID})'s order has been shipped. Refer below for details.

- Customer: {MEMBER_NAME}
- Order number: {ORDER_ID}
- Order date: {ORDER_DATE}

◎ Order summary
- Product Name
- Quantity
- Order Status
- Shipping Information
- Shipping Fee

· Click on the tracking number to check the order's shipping status.

◎ Shipping Information
- Recipient: {DELIVERY_NAME}
- Address: {DELIVERY_ADDR}
- Phone: {DELIVERY_PHONE}
- Mobile: {DELIVERY_MOBILE}

· Customer information can be found in the [Customers] menu of the admin page.
 

Thank you.

FooterThis email was sent from {MALL_NAME}
Customer Support: {MALL_EMAIL}
Copyright(c) {MALL_NAME} all rights reserved.
{MALL_DOMAIN}

 

 

Supplier

CategoryContent
Subject[{SUPPLIER_NAME}] A shipment for [{MEMBER_NAME}] is out for delivery.
Body titleOrder shipped
Body

Hi {SUPPLIER_NAME},
The following customer's order has been shipped. Refer below for details.

- Customer: {MEMBER_ID}({MEMBER_NAME})
- Order number: {ORDER_ID}
- Order date: {ORDER_DATE}

◎ Order summary
- Product Name
- Quantity
- Order Status
- Shipping Information
- Shipping Fee

· Click on the tracking number to check the order's shipping status.

◎ Shipping Information
- Recipient: {DELIVERY_NAME}
- Address: {DELIVERY_ADDR}
- Phone: {DELIVERY_PHONE}
- Mobile: {DELIVERY_MOBILE}

If you wish to make any changes to the shipment, or if you have any inquiries, please feel free to contact us.
 

Thank you.

FooterThis email was sent from {MALL_NAME}
Customer Support: {MALL_EMAIL}
Copyright(c) {MALL_NAME} all rights reserved.
{MALL_DOMAIN}

 

 

Delivered

Sent immediately when the delivery is marked as completed in the 'Orders > Shipments' menu.

 

Customer

CategoryContent
Subject[{MALL_NAME}] {MEMBER_ID}, your order has been delivered.
Body titleDelivery Completed
Body

Dear {MEMBER_NAME}({MEMBER_ID}),
This is to let you know that we've shipped your order. 

Please let us know if you have received your order as expected.
- Bill to: {MEMBER_ID}({MEMBER_NAME})
- Order No.: {ORDER_ID}
- Order Date: {ORDER_DATE}

◎ Shipping Information
- Recipient: {DELIVERY_NAME}
- Address: {DELIVERY_ADDR}
- Phone: {DELIVERY_PHONE}
- Mobile: {DELIVERY_MOBILE}

◎ Product Details
- Product Name
- Quantity
- Unit Price
- Total

We are committed to your complete and total satisfaction. 
If you have any questions, please do not hesitate to contact our customer service center.
Thank you again for shopping at {MALL_NAME}.

FooterThis email was sent from {MALL_NAME}
Customer Support: {MALL_EMAIL}
Copyright(c) {MALL_NAME} all rights reserved.
{MALL_DOMAIN}

 

 

Admin

CategoryContent
Subject[{MALL_NAME}] A shipment for {MEMBER_ID}({MEMBER_NAME}) has been delivered.
Body titleOrder delivered
Body

Hi {MALL_NAME},
{MEMBER_ID}({MEMBER_NAME})'s order has been delivered.

- Customer: {MEMBER_NAME}
- Order number: {ORDER_ID}
- Order Date: {ORDER_DATE}

◎ Shipping Information
- Recipient: {DELIVERY_NAME}
- Address: {DELIVERY_ADDR}
- Phone: {DELIVERY_PHONE}
- Mobile: {DELIVERY_MOBILE}

◎ Order summary
- Product Name
- Quantity
- Unit Price
- Total

· Customer information can be found in the [Customers] menu of the admin page.
 

Thank you.

FooterThis email was sent from {MALL_NAME}
Customer Support: {MALL_EMAIL}
Copyright(c) {MALL_NAME} all rights reserved.
{MALL_DOMAIN}

 

 

Supplier

CategoryContent
Subject[{SUPPLIER_NAME}] Notification on delivered order
Body titleOrder delivered
BodyHi {SUPPLIER_NAME},
The following customer's order has been delivered.

- Customer: {MEMBER_ID}({MEMBER_NAME})
- Order number: {ORDER_ID}
- Order Date: {ORDER_DATE}

◎ Shipping Information
- Recipient: {DELIVERY_NAME}
- Address: {DELIVERY_ADDR}
- Phone: {DELIVERY_PHONE}
- Mobile: {DELIVERY_MOBILE}

◎ Order summary
- Product Name
- Quantity
- Unit Price
- Total

Please feel free to contact us for any inquiries.
Thank you.
FooterThis email was sent from {MALL_NAME}
Customer Support: {MALL_EMAIL}
Copyright(c) {MALL_NAME} all rights reserved.
{MALL_DOMAIN}

 

 

Accepted cancellations/exchanges/returns

Sent immediately when a customer's cancellation/exchange/return request is processed in the 'Orders > Order support' menu.

 

Customer

CategoryContent
Subject[{MALL_NAME}] {MEMBER_ID}, your {WORK} has been accepted.
Body titleCancel / Exchange / Return request is completed.
Body

Hello, thanks for visiting {MALL_NAME}.
 

{MEMBER_NAME}({MEMBER_ID}) your request is completed and the results are shown as below.
- Bill to: {MEMBER_ID}({MEMBER_NAME})
- Order No.: {ORDER_ID}
- Order Date: {ORDER_DATE}

◎ Product information for {WORK}
- Product Name
- Quantity
- Unit Price
- Total

· Your mileage points will be returned if you have selected mileage points for your payment option.

◎ Reason for {WORK} request
- Subdivision
- Reasons

We are committed to your complete and total satisfaction. If you have any questions, please do not hesitate to contact our customer service center.
{MEMBER_NAME}({MEMBER_ID}), thanks again for shopping with us.

FooterThis email was sent from {MALL_NAME}
Customer Support: {MALL_EMAIL}
Copyright(c) {MALL_NAME} all rights reserved.
{MALL_DOMAIN}

 

 

Admin

CategoryContent
Subject[{MALL_NAME}] The {WORK} for {MEMBER_ID}({MEMBER_NAME}) has been accepted.
Body titleRequest processed
Body

Hi {MALL_NAME},
 

Refer below for the summary of the {WORK} process.
- Customer: {MEMBER_ID}({MEMBER_NAME})
- Order number: {ORDER_ID}
- Order date: {ORDER_DATE}

◎ Products subject to the {WORK} request
- Product Name
- Quantity
- Unit Price
- Total

· If the order was paid with points, the refund amount will also be refunded in points.

◎ Reason for {WORK} request
- Subdivision
- Reasons

· Information on cancellations/returns/exchanges can be found in the [Orders] menu of the admin page.
 

Thank you.

FooterThis email was sent from {MALL_NAME}
Customer Support: {MALL_EMAIL}
Copyright(c) {MALL_NAME} all rights reserved.
{MALL_DOMAIN}

 

 

Supplier

CategoryContent
Subject[{SUPPLIER_NAME}] The {WORK} for [{MEMBER_NAME}] has been accepted.
Body titleRequest processed
BodyHi {SUPPLIER_NAME},
Here are details on the following customer's request.

- Customer: {MEMBER_ID}({MEMBER_NAME})
- Order number: {ORDER_ID}
- Order date: {ORDER_DATE}

◎ Products subject to the {WORK} request
- Product Name
- Quantity
- Unit Price
- Total

Please feel free to contact us for any inquiries.
Thank you.
FooterThis email was sent from {MALL_NAME}
Customer Support: {MALL_EMAIL}
Copyright(c) {MALL_NAME} all rights reserved.
{MALL_DOMAIN}

 

 

Refunded orders

Sent immediately when a refund is processed in the 'Orders > Order support' menu.

 

Customer

CategoryContent
Subject[{MALL_NAME}] {MEMBER_ID}, your refund request has been completed.
Body titleRefund Completed
BodyHi {MEMBER_NAME}({MEMBER_ID}),
This is to confirm that your refund has been fully processed.

- Bill to: {MEMBER_ID}({MEMBER_NAME})
- Order No.: {ORDER_ID}
- Order Date: {ORDER_DATE}

We are committed to your complete and total satisfaction. If you have any questions, please do not hesitate to contact our customer service center.
Thank you for shopping at {MALL_NAME}.
FooterThis email was sent from {MALL_NAME}
Customer Support: {MALL_EMAIL}
Copyright(c) {MALL_NAME} all rights reserved.
{MALL_DOMAIN}

 

 

Admin

CategoryContent
Subject[{MALL_NAME}] The refund request from {MEMBER_ID}({MEMBER_NAME}) has been completed.
Body titleRefund processed
BodyHi {MALL_NAME},
The refund that {MEMBER_NAME}({MEMBER_ID}) had requested has been processed.
- Customer: {MEMBER_NAME}
- Order number: {ORDER_ID}
- Order date: {ORDER_DATE}

◎ Refund Information
- Cash refund
- Refund in reward points

Thank you.
FooterThis email was sent from {MALL_NAME}
Customer Support: {MALL_EMAIL}
Copyright(c) {MALL_NAME} all rights reserved.
{MALL_DOMAIN}

 

 

Purchase order for suppliers

Regardless of the payment method, when a customer completes a payment on the store, order information is automatically sent to the supplier assigned to the product.

 

Supplier

CategoryContent
Subject[{SUPPLIER_NAME}] [{MALL_NAME}] issued a purchase order.
Body titlePurchase order
Body

Hi {SUPPLIER_NAME},
Here is the PO for a new order that has been placed for your product(s). You may proceed with the shipment of the following product(s) as the relevant payment has been made.

- Customer: {MEMBER_ID}({MEMBER_NAME})
- Order number: {ORDER_ID}
- Order date: {ORDER_DATE}

◎ Order summary
- Product Name
- Quantity

◎ Shipping information
- Recipient: {DELIVERY_NAME}
- Address: {DELIVERY_ADDR}
- Phone: {DELIVERY_PHONE}
- Mobile: {DELIVERY_MOBILE}
- Delivery instructions: {DELIVERY_MSG}

If you wish to make any changes to the order or inventory, or if you have any inquiries, please feel free to contact us.
 

Thank you.

FooterThis email was sent from {MALL_NAME}
Customer Support: {MALL_EMAIL}
Copyright(c) {MALL_NAME} all rights reserved.
{MALL_DOMAIN}

 

 

Payment password for guest accounts

Sent when you click the email icon in the password field under orderer information on the guest order detail screen. The email includes a newly generated password.

 

Customer

CategoryContent
Subject[{MALL_NAME}] Here's your guest payment password.
Body titleThis is a guide to non-member payment.
Body

Hello, This is {MALL_NAME}. 
Thank you for shopping with us.
 

{ORDER_NAME} Here is your guest order password.

◎ Non-Member Payment Password
- Name of Buyer: {ORDER_NAME}
- Date of Order: {ORDER_DATE}
- Order Number: {ORDER_ID}
- New Password: {NEW_PASSWORD}

We will do our utmost best to provide satisfaction to your needs. Please carefully check and confirm name of buyer, order number, and the non-member payment password.
If you need further assistance, please feel free to contact our customer services.
Once again, thank you for shopping with us.

FooterThis email was sent from {MALL_NAME}
Customer Support: {MALL_EMAIL}
Copyright(c) {MALL_NAME} all rights reserved.
{MALL_DOMAIN}
Was this page helpful?
On this page