You can save answers you use often on your boards.
This cuts down the time it takes to respond to customer inquiries about products, shipping, and more.
Adding and using frequently used answers
is where you add them.
You can add frequently used answers for each board category.
- Click Add answer and write the answer you want to save.
- To edit an answer after adding it, click its title.
- If you are logged in to your store with an admin account, click View admin answers at the bottom left of the post reply screen.
- Clicking View admin answers opens a popup with the answers you saved earlier.